Terms and Conditions

Welcome to Purple Design. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before making a purchase or using our services. If you do not agree with any part of these terms, you must discontinue your use of the website.

1. General Information

Business Name: Purple Design
Business Address: Kanakkary P.O, Kottayam, Kerala, 686632
Contact Email: purpledesigns2023@gmail.com
WhatsApp/Phone: +91 7994940621

2. Products and Pricing

Product Description: We specialize in selling women’s Kurtis. All products are described as accurately as possible. However, there may be slight variations in color and appearance due to screen resolution or lighting.
Pricing: All prices listed on our website are in Indian Rupees (INR) and include applicable taxes. Prices are subject to change without notice, but such changes will not affect orders that have already been confirmed.

3. Payment

We use Razorpay as our payment gateway, allowing you to securely make payments via credit cards, debit cards, UPI, and other supported methods. By placing an order through our website, you agree to provide accurate payment details. If payment is declined, your order will not be processed.

4. Shipping Policy

We aim to ensure timely delivery of your orders. Our shipping timelines are as follows:

Processing Time: Orders are processed within 1-3 business days.
Shipping Time: Shipping within India takes approximately 5-7 business days depending on the destination.
Shipping Costs: Shipping charges will be calculated at checkout based on your location and the weight of the items purchased.
Tracking: Once your order is shipped, you will receive a tracking number via email or WhatsApp.

Note: In rare cases, delays may occur due to factors beyond our control such as shipping carrier delays, weather conditions, or governmental restrictions.

5. Cancellation Policy

Orders can only be canceled before they are dispatched. Once your order has been shipped, we cannot cancel it. To cancel an order, please contact us at purpledesigns2023@gmail.com or +91 7994940621.

6. Return and Refund Policy

We offer returns on eligible products as per our [Refund and Returns Policy](link to refund page). The following are key terms:

Return Eligibility: You may return an item within 7 days of receiving it, provided it is in its original, unused condition.
Refunds: Once we receive and inspect the returned item, refunds will be processed within 5-7 business days. The amount will be credited back to your original method of payment.
Non-Returnable Items: Customized items, sale items, and items purchased during promotional events are not eligible for returns.
Return Shipping: Customers are responsible for the return shipping costs unless the product is defective or damaged upon receipt.

7. User Obligations

By using this website, you agree to:

Provide accurate and current information during checkout.
Not engage in any fraudulent or illegal activity through our website.
Not use any automated system (such as bots or scripts) to access or interfere with the website.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Purple Design. Unauthorized use or reproduction of this content is prohibited without prior written consent.

9. Limitation of Liability

Purple Design is not liable for any direct, indirect, incidental, or consequential damages that result from your use of our website or the purchase of our products. This includes, but is not limited to, delays in shipping, errors in pricing or descriptions, or third-party actions that affect your transaction.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Kottayam, Kerala.

11. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically.